adu Platform Account Terms
We at adu set out our account terms to ensure all users understand the conditions under which they access our sportsbook, live-dealer tables, and slot games. When you create an adu account, you agree to these terms. They cover account opening, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, game settlement rules, dispute resolution, and our jurisdiction restrictions.
Our terms reflect our commitment to fair play, data protection, and transparent settlement. They also establish that our services are available only in jurisdictions where local law permits. Users are responsible for verifying that their access and use of adu comply with their own jurisdiction's regulations.
This document outlines your rights and obligations as an adu user, our liability limits, and how we handle disputes.
Account Opening and Eligibility on adu
When you open an adu account, you confirm that you are of legal age in your jurisdiction and that your access and use comply with your local law. We do not knowingly serve users from jurisdictions where online gaming or sportsbook activity is prohibited. If we discover that your account violates local law in your region, we reserve the right to restrict or close your account without refund.
You provide an email address and password to create your account. You are responsible for keeping your password confidential. Any activity on your account is your responsibility. If you suspect unauthorized access, contact our support team immediately via in-app chat or email. We undertake to reset your password and investigate the incident within one business day.
We require Know Your Customer (KYC) verification before you can deposit or withdraw. You must provide a government-issued ID and proof of address. We review documents within one business day. If documents are incomplete or unclear, we request resubmission. Once verified, you are cleared for all adu services: sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, and slots.
Our adu deposit and withdrawal policy
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts via mobile banking, local payment, online payment, and e-wallet. Deposits fund your balance immediately upon receipt. You are responsible for ensuring that the name on your payment account matches the name on your adu KYC. If names do not match, the payment gateway may reject the transaction.
Withdrawals reverse to your original deposit method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a bank virtual account, your withdrawal returns to that same bank. We do not permit withdrawals to third-party accounts. Withdrawal requests are queued during business hours and settled in the next bank clearing window, typically within one business day for same-bank transfers and up to two days for cross-bank.
We reserve the right to verify withdrawal requests, particularly if the amount is unusually large or if your account shows suspicious activity patterns. Verification may require re-submission of KYC documents or confirmation of your destination account. During verification, we hold your withdrawal request but do not charge fees for the hold.
We do not charge deposit or withdrawal fees. However, your bank or payment provider may charge fees according to their own schedule. We are not liable for such third-party fees.
Our adu game settlement and rules
We operate three game categories: sportsbook, live-dealer, and slots. Settlement rules differ by category.
- Sportsbook: We settle stakes against official league or tournament results. For Liga 1 matches, we use the official final score published by the Indonesian Football League. For Piala AFF, Piala Indonesia, and international tournaments (Champions League, Premier League), we use the official result from the governing body. Settlement occurs within hours of match completion. If an official result is delayed or disputed, we defer settlement until an official ruling is published.
- Live-dealer: We settle each hand or spin immediately after the dealer completes the action. Odds are published before each round. Settlement is automatic and irreversible once the outcome is determined by the dealer and our system.
- Slots: Payouts are determined by certified random-number generation. Each game displays its payout percentage and rules upfront. Settlement is instant upon spin completion.
All odds, payout percentages, and settlement rules are documented in each game's rules section. You are responsible for reviewing these rules before placing a stake.
Our adu dispute resolution process
If you dispute a settlement, a payment issue, or any other aspect of your adu account, contact our support team via in-app chat or email. Describe your issue clearly and provide relevant details (date, game, stake amount). Our team investigates within one to two business days and provides a written response.
We maintain transaction logs and game records for all stakes. If we determine that an error occurred on our side, we correct the account balance. If we determine that the settlement was correct according to our published rules, we explain the outcome but do not reverse the stake.
If you are unsatisfied with our response, you may escalate to our compliance team via email. Escalations are reviewed within three business days. Our compliance team provides a final decision. We do not offer further appeals beyond this stage.
We are not responsible for disputes arising from misunderstanding of game rules, connection failures beyond our control, or disputes with your payment provider.
Our adu Data Protection and Liability
We collect your name, email, phone number, government ID, and address proof during account setup and KYC. We encrypt this data and store it on secure servers accessible only to our compliance and support teams. We do not sell or share your personal information with third parties except as required by law enforcement or regulatory investigation.
We retain your KYC documents for the duration of your account and for a statutory period afterward (typically seven years, per anti-money-laundering regulations). Your transaction history is retained for one year and remains accessible via your account dashboard.
We undertake standard security practices: encrypted data transmission, firewalled servers, and regular third-party security audits. However, we do not guarantee that our systems are impenetrable. We are not liable for data breaches beyond our reasonable control, such as attacks that overcome industry-standard defences.
Our adu liability limits
We operate adu on an "as-is" basis. We do not warrant that our service is uninterrupted, error-free, or suitable for your specific needs. We are not liable for:
- Connection failures, service downtime, or latency beyond our reasonable control.
- Loss of earnings, loss of opportunity, or indirect damages arising from use of our platform.
- Disputes with your bank or payment provider regarding deposits or withdrawals.
- Decisions you make based on our odds, game rules, or settlement outcomes.
- Losses due to your misunderstanding of rules, game mechanics, or settlement terms.
Our total liability to you for any claim is limited to the amount of your account balance at the time the claim arises, or if your account has been closed, the amount of your last deposit.
Our adu jurisdiction and governing law
Our services are available only where local law permits. Users are responsible for verifying that their access and use of adu comply with their jurisdiction's regulations. We frame our service as: available only where applicable law permits. We do not operate in jurisdictions where online gaming or sportsbook activity is prohibited by law.
If we become aware that you are located in or accessing adu from a restricted jurisdiction, we reserve the right to restrict or close your account without notice. We may forfeit account balances associated with accounts that violate jurisdiction restrictions.
These terms are governed by the law of our jurisdiction of operation. Any dispute arising from these terms is resolved by our internal dispute process as outlined above. You agree not to pursue legal action outside this process except where mandatory by your local law.
Changes to our adu terms
We may update these terms at any time. We notify you of material changes via email or in-app notification at least seven days before the change takes effect. Continued use of adu after the change date constitutes acceptance of the updated terms. If you do not accept updated terms, you may close your account and request withdrawal of any remaining balance.
Summary of our adu commitments
We at adu commit to transparent settlement rules, secure data handling, responsive customer support, and fair treatment of all users. Our terms reflect these commitments. By opening an adu account, you agree to these terms and acknowledge that you have read and understand them.
If you have questions about these terms or how they apply to your specific situation, contact our support team via in-app chat or email. We are available during standard business hours and respond within a few hours to most inquiries.
For a full list of our policies, please review our privacy policy and legal notice