aduPrivacy Policy
This page describes what we collect when you use adu and how we keep that data protected. When you create an account on adu, provide KYC verification, or deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, we collect personal information. We encrypt all data, restrict access to our compliance and support teams, and retain documents only as long as required by law.
We do not sell or share your personal information with third parties except when legally obligated by law enforcement or regulatory investigation. Our servers are located in secure data centres and managed by vetted infrastructure providers. We undertake annual third-party security audits to maintain industry-standard protections.
This policy explains what data we collect, how we use it, your rights, and how to contact us about your information.
What We Collect on adu
We collect different types of information depending on how you interact with adu. When you create an account, we collect your email address and password. When you complete KYC verification, we collect a copy of your government ID (national ID card, passport, or driving licence) and proof of address (utility bill, bank statement, or residence certificate). We also collect your full name as it appears on your ID and your date of birth.
When you deposit or withdraw, we collect transaction records: the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), and the destination or source account number. For bank transfers via mobile banking, local payment, online payment, or e-wallet virtual accounts, we also collect your bank account name to verify it matches your adu KYC name.
When you use adu, we collect usage logs: the pages you visit, the games you access, stakes placed, and the time of activity. We do not collect credit card numbers or full bank account details—we collect only the last four digits for verification purposes.
We also collect your IP address, device type, and browser information to detect suspicious activity and prevent fraud.
How We Use Your Data on adu
We use your information for three main purposes: account management, regulatory compliance, and fraud prevention.
- Account management: We use your email to send account notifications (login alerts, deposit confirmations, withdrawal status). We use your name and address to verify your KYC documents and ensure your payment methods match your verified identity.
- Regulatory compliance: We are required by anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations to collect and retain KYC data. We use this data to verify your identity and monitor for suspicious transactions. We retain KYC documents for the duration of your account and for seven years afterward per regulatory requirements.
- Fraud prevention: We use your transaction history, IP address, and device information to detect unauthorized access, unusual withdrawal patterns, or signs of money laundering. If we flag unusual activity, we may request re-verification or temporarily restrict your account pending investigation.
We do not use your data for marketing purposes. We do not send promotional emails or sell your email address to third parties.
Our adu Third-Party Processors
We partner with third-party service providers to operate adu. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank networks online payment, e-wallet, mobile banking, local payment), cloud infrastructure providers, and email delivery services. When you use adu, your data may be shared with these processors only to the extent needed to process your transaction or deliver our service.
We require all third-party processors to maintain data-protection standards equivalent to our own. We do not share your full KYC documents with payment processors; we share only your name and identity verification status. Payment processors may retain transaction metadata (amount, date, account number) according to their own retention policies.
Our servers may sit outside your jurisdiction. By using adu, you consent to your data being processed and stored in locations outside Indonesia if required by our infrastructure providers. We maintain the same security standards regardless of server location.
Your Rights on adu
You have the right to access your personal data. You can download a copy of your account information (including KYC documents and transaction history) via your adu account dashboard. If you cannot access this data, contact our support team via in-app chat or email and we provide it within five business days.
You have the right to request deletion of your account and associated data. If you request deletion, we delete your account profile, email, and transaction logs. However, we retain your KYC documents for seven years per regulatory requirements and cannot delete them earlier. We also retain anonymized transaction records for accounting purposes.
You have the right to request correction of your personal data. If your name, address, or other information is incorrect, contact our support team and we update your record within three business days. If your data correction affects your KYC status, we may require re-verification.
Our adu Data Security and Retention
We encrypt all personal data using industry-standard encryption (TLS 1.2 or higher). Your KYC documents are encrypted and stored on secure servers with restricted access. Only our compliance team can view your KYC documents; our support team cannot access them. Transaction records are encrypted and accessible only to our finance and compliance teams.
We undertake annual third-party security audits to identify and remediate vulnerabilities. We maintain firewalls, intrusion detection, and regular security patches. We do not guarantee that our systems are impenetrable, but we maintain industry-standard defences against unauthorized access.
We retain your data as follows: account profile (email, password hash) is retained for the duration of your account plus one year after closure. Transaction records are retained for one year and remain accessible via your account dashboard. KYC documents are retained for seven years. Usage logs are retained for 90 days. If law enforcement requests data retention beyond our normal retention period, we comply with the legal request and retain the data accordingly.
Our adu Jurisdiction and Policy Updates
Our services are available only in jurisdictions where local law permits online gaming and sportsbook activity. Users are responsible for verifying that their access and use of adu comply with their jurisdiction's regulations. We do not knowingly collect or retain data from users in jurisdictions where such activity is prohibited.
We may update this privacy policy at any time. We notify you of material changes via email or in-app notification at least seven days before the change takes effect. Continued use of adu after the change date constitutes acceptance of the updated policy.
Contacting Us About Your Data
If you have questions about how we collect or use your data, or if you wish to exercise any of your rights (access, correction, deletion), contact our support team via in-app chat or email. We respond to data requests within five business days. For urgent privacy concerns, escalate your request to our compliance team via email; escalations are reviewed within three business days.
We also work across Jakarta, Surabaya, Bandung, and Medan to support users in these major cities. Our support team responds to privacy inquiries in English and is available during standard business hours.
This privacy policy is current as of its last update date. For a complete list of our policies and commitments, please review our terms and conditions and legal notice